Welcome to Shoe for Everyday’s FAQ section! We’re here to provide answers to your most common questions about our premium footwear collection, shipping policies, and more. Our goal is to make your shopping experience as effortless as wearing our stylish and comfortable shoes.
About Our Products
What types of shoes do you offer?
We specialize in premium footwear that combines style with everyday comfort. Our collection includes:
- Boots
- Clogs
- Flats
- Heels
- Loafers
- Oxfords
- Sandals
- Sneakers & Athletic Shoes
What makes your shoes different?
At Shoe for Everyday, we focus on premium comfort meets effortless style. Our footwear is designed for discerning customers who value both fashion and functionality in their everyday wear. We source quality materials and work with trusted manufacturers to ensure each pair meets our high standards.
Do you offer wide or narrow width options?
Currently, we offer standard width options for most styles. We’re working to expand our size offerings based on customer feedback. Please check individual product pages for specific sizing information.
Ordering & Account
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and receive exclusive offers.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact our customer service at [email protected] immediately. We’ll do our best to accommodate your request if your order hasn’t entered the processing stage.
Shipping & Delivery
Where do you ship?
We proudly serve discerning customers worldwide, excluding some Asian and remote regions. During checkout, you’ll be able to see if we deliver to your location.
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95): Priority handling with DHL or FedEx (10-15 days after dispatch)
- Free Shipping: Available for orders $50+, using economical EMS service (15-25 days after dispatch)
How can I track my order?
We’ll send detailed tracking information the moment your shoes begin their journey. You can track your package through:
- Real-time carrier updates via email
- Our customer portal at shoeforeveryday.com
- Direct carrier tracking links for complete visibility
Are there additional fees for international orders?
All duties and taxes are calculated at checkout for transparent pricing. Your package will include all necessary customs documentation. Delivery estimates may vary slightly by destination.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, in their original condition, and with all original packaging. Please contact our customer service to initiate a return.
Do you offer exchanges?
Currently, we process returns rather than direct exchanges. You may return your item for a refund and place a new order for the correct size or style. This ensures you receive your desired product as quickly as possible.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund has been processed.
Customer Service
How can I contact customer service?
Our dedicated US-based customer service team is happy to help with any questions about delivery or our products. You can reach us at:
- Email: [email protected]
- Mailing Address: 2872 Jerry Dove Drive, COLUMBUS, US 16405
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.